Friday, May 11th, 2012
You put on your coat and the dog goes crazy – “We’re going for a ride!” Glee, elation and happiness infuse his body in anticipation.
He doesn’t care where you’re going; he doesn’t need to be told.
Employees and clients aren’t so trusting.
Communication is one of the top traits that employees expect and want from a leader and it’s one of the first things employees complain about.
“I don’t know what’s going on!”
“Things change and no one tells me!”
“When did this happen?”
As I write this it occurs to me that these things could be said by a spouse also!
Here’s the point – are you a good communicator?
Most people would like to think of themselves as good at communication and yet research supports the opposite.
What can you do today?
Become aware that people around you can’t read your mind (what a concept!).
Share your thinking – post new promos and items on a communication board (This is an excellent thing to have in every business and family)
Because when people feel “in the know” they’re happier and so will you be!
That’s the way to: Do Your Business!
Thursday, May 10th, 2012
Our cat Alice is the most imposing being – she is literally in your face – licking, purring, demanding attention.
It’s wonderful, it’s irritating and infuriating and we’re torn between delight that she seems to love us and horror that she is so demanding, especially when we’re trying to sleep!
Customers can be like that too. They come in or call and want to chat, they relax and settle in to hang out with you which is a delight and a gift – however you’re busy too – you have things to accomplish and other customers to help.
This is the same dilemma we have with our feline. Do you push the demanding client away and risk hurting their feelings or do you simply let the licking continue? And sometimes don’t we feel like we’re taking a licking?
There are many answers here and all of them stem from your intent and depend on your delivery – isn’t that the truth with most communication?
I would love to know what you do with those –”In your face” clients –
Post or email – I’m listening!
Now – Go do your business!
Wednesday, May 9th, 2012
This always made me smile.
Sometime our canines do this now – just start barking – at the woods, at the night sounds when nothing appears to be a threat or interesting. Maybe they just need to hear their head roar.
Maybe your customers need this too.
Sometimes we find people who simply need to talk – who want to tell you everything about themselves or their pets or their lives when you have no interest in any of it.
You may be a safe place for your customers and this is a good thing.
Smile, nod and listen – it’s a great loyalty builder.
It’s a great way to: Do Your Business!
Host of: Do Your Business!