Tuesday, May 22nd, 2012
“So happy to see you!” pores out of his movements – joy, elation, excitement – what a way to live!
How must it feel to have every small event so celebrated?
Like living a full life?
How can you celebrate the small things that happen in your business today?
Can you be more excited when someone comes in?
Can you answer the phone like a person who believes a ring is an opportunity?
Can you smile at everyone and nothing simply because you’re doing something you chose to do with your life?
Celebrate the small things in your business today and see what happens!
Host of: Do Your Business!
Monday, May 21st, 2012
Traveling up the west coast into Canada for a conference was beautiful –we went by automobile so got to see the country and rest stops!
We were a group of business people – no dogs with us.
We stayed right downtown in British Columbia at The Fairmont Hotel/Vancouver which is gorgeous, and has old world elegance.
It also has two raised dog beds on either side of the concierge desk for two yellow labs. – Bravo Fairmont!
Here’s the tip for your business – not only did the hotel put out raised beds for these dogs which were as elegant as the lobby (Consistency in branding) – they encouraged guests to interact and take the dogs out.
For travelers missing their fur kids this was a treat of course – we took the old boy Beau with our group one morning and got intimate with the grass areas down by the water. Having a dog with us made us enjoy the city in a way dog people understand.
However – the Fairmont went further in a subtle way. When I went into the gift shop to purchase a postcard – there were stuffed yellow lab dogs complete with names of the Fairmont stars to purchase and take home.
We could buy our memory of walking Beau and share it with people back home – along the lines of, “And they had the most fabulous dogs! Look – here’s the one I walked or loved on.”
How can you use this idea to set your pet business apart? Most pet professionals have a story animal – one that helped you get into the business for – have you put this out in a way that is sharable and memorable?
Think about how you can do this – and if you want to brain storm about it – shoot me an email – I’ve got some ideas.
Now – Go Do Your Business!
Host of Do Your Business!
Monday, May 14th, 2012
We live in rural Western Oregon where there is a lot of brush, woods and right now tall grass and blackberries.
Sometimes he gets stuff stuck in his hair and ends up trailing a stick or a bramble as he darts about outside. And it’s a comical sight.
The challenge comes when I begin to brush it out. The brambles and bits of sticks pull and tangle and he wiggles and shows his displeasure regardless of the care I take with him.
This reminds me that an untangling process needs to be handled slow enough to not do damage yet fast enough to let it pass fast.
How do you handle the tangles in your pet business?
Today can you take a breath and be calm about them?
Today can you speak softly and soothingly to any person or pet that is caught up or irritated?
Today can you accept that life brings its own brambles and with a little brushing you can smooth everything out?
A little brushing – think about that – brush out your business tangles, brush out the debris in any customer dealings – brush it out and let more good stuff flow in.
Stewart is looking pretty good right now – I wonder if I should even let him outside?
Would love to hear how you handle the tangles in your business!
And remember being patient is a great way to: Do Your Business!
Host of: Do Your Business